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Well, I was surprised to grave to buy a $69 Part after 17 months of light use. It does work fine and the installation is a 2 second snap on.
Service model: got voicemail many times, missed callbacks. Finally got a live person day 4, very helpful. Order part online. No shipping notification. Finally speared in mailbox. Two days later got the ‘delivered’ notice (lol).
We purchased this vacuum, and after a month or so the bar quit spinning. When we contacted customer service we were blown away at the prompt, helpful attention we received. Darlene went way above and beyond to offer us a solution, and she kept us in the loop every step of the way. Jashen's customer service should be the standard to which all companies strive.
It works, I wish the battery lasted longer, but getting a second one is worth the trouble.
Be careful these don't take drops and bumps too much. And there's ALOT more Cleanup than they suggest.
INVEST in a small screw driver (Phillips), an Allen key, and a toothbrush 🪥 for cleaning it