Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 405290784@qq.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 405290784@qq.com and send your item to: adacda dcada Shenzhen, 518104 广东, 中国.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: adacda dcada Shenzhen, 518104 Guangdong, China.
★ Reviews

Let customers speak for us

3393 reviews
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(7)
Just what I needed

Battery lasts longer than I expected. Love the mobility and extra attachments.

I have not received it yet, more 14 days waiting

J
HEPA Filter 4 Packs for V16 & V18 Cordless Vacuum
Jim W.
They arrived!

My order for the filters finally arrived! They arrived in good order and I will be replacing the current filter with my next full cleaning of the vacuum. Jashen kept me updated on my order status and I understood from the get-go that delivery time would to extend due to COVID and all the supply chain disrupts.

D
Battery Pack for V18 Cordless Vacuum
Deon Viljoen
Good vacuum, terrible battery life

I bought this vacuum cleaner specifically because I live in a multi storey house, total area 100m2, I am unable to finish vacuuming one floor on a single charge. Battery lasts max 5 min. Really disappointed. replacement batteries have not been available for months now. I think I would need at least 2 additional batteries to be able to vacuum the entire house. Had to revert to my trusty old karcher corded vacuum :(

you get what you pay for

battery life much weaker than claimed, constantly needs recharging, difficult to clean as debree gets clogged in various parts of vacuum, customer support almost non-existant; i would not recommed this vacuum