Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 405290784@qq.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 405290784@qq.com and send your item to: adacda dcada Shenzhen, 518104 广东, 中国.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: adacda dcada Shenzhen, 518104 Guangdong, China.
★ Reviews

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Part Fine, Service Model Suboptimal

Well, I was surprised to grave to buy a $69 Part after 17 months of light use. It does work fine and the installation is a 2 second snap on.

Service model: got voicemail many times, missed callbacks. Finally got a live person day 4, very helpful. Order part online. No shipping notification. Finally speared in mailbox. Two days later got the ‘delivered’ notice (lol).

M
Pet Brush Attachment
Mari Encalada
Pet Brush Attachment

The pet brush works great!

Great customer service

We purchased this vacuum, and after a month or so the bar quit spinning. When we contacted customer service we were blown away at the prompt, helpful attention we received. Darlene went way above and beyond to offer us a solution, and she kept us in the loop every step of the way. Jashen's customer service should be the standard to which all companies strive.

Pretty Satisfied 😌

It works, I wish the battery lasted longer, but getting a second one is worth the trouble.
Be careful these don't take drops and bumps too much. And there's ALOT more Cleanup than they suggest.
INVEST in a small screw driver (Phillips), an Allen key, and a toothbrush 🪥 for cleaning it

Light weight, easy clean, works better on wood, tiles and carpet.