Payment & Shipping Policy

Payment
Shopping on JASHEN is safe, fast and convenient. we accept a number of secure payment methods designed to be completely safe and friendly. When you shop at JASHEN, your privacy and online security are always guaranteed.

PayPal: the most convenient payment method in the world JASHEN primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card).

Shipment
All orders are FREE SHIPPING to American,Japan and European countries. Limited to our warehouse location, we can only ship to United States, Canada, United Kingdom, Germany, France, Spain, Italy, Japan. Depending on your area, please allow the full processing time required to ship from the warehouse and 3 to 7 business days in transit for delivery. Please notice that we cannot ship to P.O. Boxes or Military APOs. 

Any questions, feel free to contact support@jashen.com or join our livechat community.

★ Reviews

Let customers speak for us

3399 reviews
87%
(2966)
12%
(404)
1%
(26)
0%
(1)
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(2)
Part Fine, Service Model Suboptimal

Well, I was surprised to grave to buy a $69 Part after 17 months of light use. It does work fine and the installation is a 2 second snap on.

Service model: got voicemail many times, missed callbacks. Finally got a live person day 4, very helpful. Order part online. No shipping notification. Finally speared in mailbox. Two days later got the ‘delivered’ notice (lol).

M
Pet Brush Attachment
Mari Encalada
Pet Brush Attachment

The pet brush works great!

Great customer service

We purchased this vacuum, and after a month or so the bar quit spinning. When we contacted customer service we were blown away at the prompt, helpful attention we received. Darlene went way above and beyond to offer us a solution, and she kept us in the loop every step of the way. Jashen's customer service should be the standard to which all companies strive.

Pretty Satisfied 😌

It works, I wish the battery lasted longer, but getting a second one is worth the trouble.
Be careful these don't take drops and bumps too much. And there's ALOT more Cleanup than they suggest.
INVEST in a small screw driver (Phillips), an Allen key, and a toothbrush 🪥 for cleaning it

Light weight, easy clean, works better on wood, tiles and carpet.