Payment & Shipping Policy

Payment
Shopping on JASHEN is safe, fast and convenient. we accept a number of secure payment methods designed to be completely safe and friendly. When you shop at JASHEN, your privacy and online security are always guaranteed.

PayPal: the most convenient payment method in the world JASHEN primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card).

Shipment
All orders are FREE SHIPPING to American, Australia, Japan and European countries. Limited to our warehouse location, we can only ship to United States, Canada, United Kingdom, Germany, France, Spain, Italy, Japan, Australia. Depending on your area, please allow the full processing time required to ship from the warehouse and 3 to 7 business days in transit for delivery. Please notice that we cannot ship to P.O. Boxes or Military APOs.

Any questions, feel free to contact support@jashen.com or join our livechat community.

★ Reviews

Let customers speak for us

3400 reviews
87%
(2966)
12%
(405)
1%
(27)
0%
(0)
0%
(2)
Battery replacement

I love my Jashen vacuum so much I have 2 of them. My only complaint is how soon the battery runs out. It runs maybe 15-20 minutes.
Otherwise I love it (them)

Works well

The replacement cord works just like the one that came with the vacuum.

Professional

Transaction seem less.

Works, but was hard to purchase and expensive

First, I had my vacuum for less than a year before it needed a new battery. I had to diagnose this issue myself, because the web info wasn’t helpful. And when I decided to try a new battery, I couldn’t find it on the official website. By reading others’ reviews, I saw that I needed to make the purchase from the company’s Facebook page. (What’s that about??). I wasn’t 100% sure that I could trust the Facebook page, nor was I 100% sure a new battery (at $62! I only paid $130 for the vacuum on a flash sale!)—but the site was legit, and the battery arrived as promised. Turns out it is the right fix. We’ll see how long this one lasts. I’m doing the math because at some point I will decide I should have bought the Dyson stick….) The vacuum itself is good!