Payment & Shipping Policy

Payment
Shopping on JASHEN is safe, fast and convenient. we accept a number of secure payment methods designed to be completely safe and friendly. When you shop at JASHEN, your privacy and online security are always guaranteed.

PayPal: the most convenient payment method in the world JASHEN primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card).

Shipment
All orders are FREE SHIPPING to American,Japan and European countries. Limited to our warehouse location, we can only ship to United States, Canada, United Kingdom, Germany, France, Spain, Italy, Japan. Depending on your area, please allow the full processing time required to ship from the warehouse and 3 to 7 business days in transit for delivery. Please notice that we cannot ship to P.O. Boxes or Military APOs. 

Any questions, feel free to contact support@jashen.com or join our livechat community.

★ Reviews

Let customers speak for us

3393 reviews
87%
(2956)
12%
(404)
1%
(25)
0%
(1)
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(7)
Just what I needed

Battery lasts longer than I expected. Love the mobility and extra attachments.

I have not received it yet, more 14 days waiting

J
HEPA Filter 4 Packs for V16 & V18 Cordless Vacuum
Jim W.
They arrived!

My order for the filters finally arrived! They arrived in good order and I will be replacing the current filter with my next full cleaning of the vacuum. Jashen kept me updated on my order status and I understood from the get-go that delivery time would to extend due to COVID and all the supply chain disrupts.

D
Battery Pack for V18 Cordless Vacuum
Deon Viljoen
Good vacuum, terrible battery life

I bought this vacuum cleaner specifically because I live in a multi storey house, total area 100m2, I am unable to finish vacuuming one floor on a single charge. Battery lasts max 5 min. Really disappointed. replacement batteries have not been available for months now. I think I would need at least 2 additional batteries to be able to vacuum the entire house. Had to revert to my trusty old karcher corded vacuum :(

you get what you pay for

battery life much weaker than claimed, constantly needs recharging, difficult to clean as debree gets clogged in various parts of vacuum, customer support almost non-existant; i would not recommed this vacuum