Payment & Shipping Policy

Payment
Shopping on JASHEN is safe, fast and convenient. we accept a number of secure payment methods designed to be completely safe and friendly. When you shop at JASHEN, your privacy and online security are always guaranteed.

PayPal: the most convenient payment method in the world JASHEN primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card).

Shipment
All orders are FREE SHIPPING to American, Australia, Japan and European countries. Limited to our warehouse location, we can only ship to United States, Canada, United Kingdom, Germany, France, Spain, Italy, Japan, Australia. Depending on your area, please allow the full processing time required to ship from the warehouse and 3 to 7 business days in transit for delivery. Please notice that we cannot ship to P.O. Boxes or Military APOs.

Any questions, feel free to contact support@jashen.com or join our livechat community.

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Customer Care

Monday – Friday 9am-5pm CST, US only

US Email: support@jashen.com

EU Email:support@jashen-europe.eu

CA email:service@jashen-tech.com

New Battery

Very happy with my order!

great deal

Love the new battery pack and gifted V18 vaccum. Working great!

Battery Pack for V18 Cordless Vacuum（（Gift: main body + LED soft-roller power brush+HEPA+dust cup））

Nice surprise

Ordered the battery and received bonus gift. Nice surprise. Delivery was on time.

Jashen V18 is stronger than V16

I have had the Jashen V16 for about 3 years, I just got the Jashen V18 and it is very similar but stronger suction.
I would really recommend it for small and quick jobs around the house because it is so light.