Return & Warranty

Before you Apply for Warranty


How long is the warranty guarantee?

All JASHEN brand products come with at least a manufacturers'12-month warranty. If you encounter any problems with your product during this period, simply email us support@jashen.com for assistance.
All Unauthorized returns will be refused.


How can i process the warranty ?

Process:
● Buyer must provide sufficient proof of purchase(Order number from online purchases made through our official store and authorized resellers).
● Contact our Customer support with your purchase proof, details description of the issue or related proof needed.
● JASHEN will verify and give you solution(return, refunds or exchange).
Note: It may be necessary to return an item for quality inspection before JASHEN release a replacement
Our CS will send you prepaid return label with return address.


Shipping costs must be covered by buyer in the following situations:

● Returning products for any reason other than a proven defect.
● Warranty claims on items taken outside the original country of purchase.
● Returning items claimed to have defects but found by JASHEN quality control to be in working condition.
● Returning defective items in international shipping.
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process).


Not Covered Under Warranty:

● Products without sufficient proof of purchase.
● Lost or stolen products.
● Items that have expired their warranty period.
● Non quality-related issues (after 30 days of purchase).
● Free products.
● Repairs through 3rd parties.
● Damage from outside sources.
● Damage from misuse of products (including, but not limited to: falls, operating devices improperly).
● Purchases from unauthorized resellers.


30-Day Money-Back Guarantee:


To be eligible for a full refund,
● Returns must include all accessories.
● Returns must be unused and in the same condition that you received it.
● Items must be in its original packaging.
● For non-quality related warranty claims, buyer is responsible for shipping costs.
● For non-quality related warranty claims, JASHEN refunds the cost of the product itself.
● Returns may be rejected if items do not meet the above requirements.

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through JASHEN’s online stores, please contact retailers for refunds.

1-877-402-9868 (Toll free for North America)
Monday-Friday from 9:00 A.M. - 5:00 P.M. CST Support Email: support@jashen.com

★ Reviews

Let customers speak for us

3399 reviews
87%
(2966)
12%
(404)
1%
(26)
0%
(1)
0%
(2)
Part Fine, Service Model Suboptimal

Well, I was surprised to grave to buy a $69 Part after 17 months of light use. It does work fine and the installation is a 2 second snap on.

Service model: got voicemail many times, missed callbacks. Finally got a live person day 4, very helpful. Order part online. No shipping notification. Finally speared in mailbox. Two days later got the ‘delivered’ notice (lol).

M
Pet Brush Attachment
Mari Encalada
Pet Brush Attachment

The pet brush works great!

Great customer service

We purchased this vacuum, and after a month or so the bar quit spinning. When we contacted customer service we were blown away at the prompt, helpful attention we received. Darlene went way above and beyond to offer us a solution, and she kept us in the loop every step of the way. Jashen's customer service should be the standard to which all companies strive.

Pretty Satisfied 😌

It works, I wish the battery lasted longer, but getting a second one is worth the trouble.
Be careful these don't take drops and bumps too much. And there's ALOT more Cleanup than they suggest.
INVEST in a small screw driver (Phillips), an Allen key, and a toothbrush 🪥 for cleaning it

Light weight, easy clean, works better on wood, tiles and carpet.