Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 405290784@qq.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 405290784@qq.com and send your item to: adacda dcada Shenzhen, 518104 广东, 中国.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: adacda dcada Shenzhen, 518104 Guangdong, China.
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Love this

I love the lightweight and power of this cordless vacuum. I'm 73 years old and it's the perfect combination of size and ease of use for me. No more lugging a heavy vacuum or dragging a canister around.

Battery Pack for V18 Cordless Vacuum((Gift: main body + LED soft-roller power brush+HEPA+dust cup))

Great to remove pet hair

Muy buena aspiradora me encanto

Esta aspiradora me gusto mucho ya que tengo una gatita que suelta mucho pelo el único inconveniente es que mi batería ya no sirve y no puedo comprar una nueva ya que no la ponen ala venta y es muy frustrante por que mi aspiradora aún está íntegra solo necesito que ya again el stock de las carterías por que no quiero tener que comprarme otra igual solo por que la pila ya no sirve si ese es el caso prefiero gastar en una aspiradora mejor que no necesito remplazo de batería o si lo necesitas mínimo que si se encuentre en stock. Le pido por favor a la compañía de jashen que pongan las cartería en stock para los que ya contamos con su aspiradora poder seguir usándola

Very pleased

I very that I brought. I mainly brought to clean up spills. It does an excellent job.