Return & Warranty

Before you Apply for Warranty


How long is the warranty guarantee?

All JASHEN brand products come with at least a manufacturers'12-month warranty. If you encounter any problems with your product during this period, simply email us support@jashen.com for assistance.
All Unauthorized returns will be refused.


How can i process the warranty ?

Process:
● Buyer must provide sufficient proof of purchase(Order number from online purchases made through our official store and authorized resellers).
● Contact our Customer support with your purchase proof, details description of the issue or related proof needed.
● JASHEN will verify and give you solution(return, refunds or exchange).
Note: It may be necessary to return an item for quality inspection before JASHEN release a replacement
Our CS will send you prepaid return label with return address.


Shipping costs must be covered by buyer in the following situations:

● Returning products for any reason other than a proven defect.
● Warranty claims on items taken outside the original country of purchase.
● Returning items claimed to have defects but found by JASHEN quality control to be in working condition.
● Returning defective items in international shipping.
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process).


Not Covered Under Warranty:

● Products without sufficient proof of purchase.
● Lost or stolen products.
● Items that have expired their warranty period.
● Non quality-related issues (after 30 days of purchase).
● Free products.
● Repairs through 3rd parties.
● Damage from outside sources.
● Damage from misuse of products (including, but not limited to: falls, operating devices improperly).
● Purchases from unauthorized resellers.


30-Day Money-Back Guarantee:


To be eligible for a full refund,
● Returns must include all accessories.
● Returns must be unused and in the same condition that you received it.
● Items must be in its original packaging.
● For non-quality related warranty claims, buyer is responsible for shipping costs.
● For non-quality related warranty claims, JASHEN refunds the cost of the product itself.
● Returns may be rejected if items do not meet the above requirements.

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through JASHEN’s online stores, please contact retailers for refunds.

1-877-402-9868 (Toll free for North America)
Monday-Friday from 9:00 A.M. - 5:00 P.M. CST Support Email: support@jashen.com

★ Reviews

Let customers speak for us

3414 reviews
87%
(2979)
12%
(405)
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(27)
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C
Battery Pack for V18 Cordless Vacuum((Gift: main body + LED soft-roller power brush+HEPA+dust cup))
Charlotte P
New Battery

Very happy with my order!

G
Battery Pack for V18 Cordless Vacuum((Gift: main body + LED soft-roller power brush+HEPA+dust cup))
Gay Breuler
great deal

Love the new battery pack and gifted V18 vaccum. Working great!

D
Battery Pack for V18 Cordless Vacuum((Gift: main body + LED soft-roller power brush+HEPA+dust cup))
Dan Carey

Battery Pack for V18 Cordless Vacuum((Gift: main body + LED soft-roller power brush+HEPA+dust cup))

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Battery Pack for V18 Cordless Vacuum((Gift: main body + LED soft-roller power brush+HEPA+dust cup))
Janice Yoder
Nice surprise

Ordered the battery and received bonus gift. Nice surprise. Delivery was on time.

J
Battery Pack for V18 Cordless Vacuum((Gift: main body + LED soft-roller power brush+HEPA+dust cup))
Jose C
Jashen V18 is stronger than V16

I have had the Jashen V16 for about 3 years, I just got the Jashen V18 and it is very similar but stronger suction.
I would really recommend it for small and quick jobs around the house because it is so light.