Return & Warranty

Before you Apply for Warranty


How long is the warranty guarantee?

All JASHEN brand products come with at least a manufacturers'12-month warranty. If you encounter any problems with your product during this period, simply email us support@jashen.com for assistance.
All Unauthorized returns will be refused.


How can i process the warranty ?

Process:
● Buyer must provide sufficient proof of purchase(Order number from online purchases made through our official store and authorized resellers).
● Contact our Customer support with your purchase proof, details description of the issue or related proof needed.
● JASHEN will verify and give you solution(return, refunds or exchange).
Note: It may be necessary to return an item for quality inspection before JASHEN release a replacement
Our CS will send you prepaid return label with return address.


Shipping costs must be covered by buyer in the following situations:

● Returning products for any reason other than a proven defect.
● Warranty claims on items taken outside the original country of purchase.
● Returning items claimed to have defects but found by JASHEN quality control to be in working condition.
● Returning defective items in international shipping.
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process).


Not Covered Under Warranty:

● Products without sufficient proof of purchase.
● Lost or stolen products.
● Items that have expired their warranty period.
● Non quality-related issues (after 30 days of purchase).
● Free products.
● Repairs through 3rd parties.
● Damage from outside sources.
● Damage from misuse of products (including, but not limited to: falls, operating devices improperly).
● Purchases from unauthorized resellers.


30-Day Money-Back Guarantee:


To be eligible for a full refund,
● Returns must include all accessories.
● Returns must be unused and in the same condition that you received it.
● Items must be in its original packaging.
● For non-quality related warranty claims, buyer is responsible for shipping costs.
● For non-quality related warranty claims, JASHEN refunds the cost of the product itself.
● Returns may be rejected if items do not meet the above requirements.

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through JASHEN’s online stores, please contact retailers for refunds.

1-877-402-9868 (Toll free for North America)
Monday-Friday from 9:00 A.M. - 5:00 P.M. CST Support Email: support@jashen.com

★ Reviews

Let customers speak for us

3409 reviews
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(3)
Muy buena aspiradora me encanto

Esta aspiradora me gusto mucho ya que tengo una gatita que suelta mucho pelo el único inconveniente es que mi batería ya no sirve y no puedo comprar una nueva ya que no la ponen ala venta y es muy frustrante por que mi aspiradora aún está íntegra solo necesito que ya again el stock de las carterías por que no quiero tener que comprarme otra igual solo por que la pila ya no sirve si ese es el caso prefiero gastar en una aspiradora mejor que no necesito remplazo de batería o si lo necesitas mínimo que si se encuentre en stock. Le pido por favor a la compañía de jashen que pongan las cartería en stock para los que ya contamos con su aspiradora poder seguir usándola

Terribly

I am thinking you sent me a used battery as put in the vacuum it lasted 10 minutes so to me it is worthless

5-year cost to own: $585. **Replacement battery cost is OVER 50% THE COST OF THE VACUUM.

I was only able to use this vacuum for 8 months. Since then, no replacement batteries have been available. Jashen keeps selling this vacuum with batteries to new customers but doesn't supply batteries to current customers. While the quality of the item build is solid, it requires constant charging so I can't finish my downstairs without recharging it and it cannot be plugged into the wall.

Points to Consider:

1. Requires a recharge to finish two standard rooms.
2. After just 8 months a replacement battery is needed.
3. The replacement battery cost is $70 - that's over half the price of the vacuum.
4. Total 5-year Cost of Ownership too high. (1 Vacuum ($130) + 6.5 batteries ($455) = $585)
6. Replacement batteries are rarely available.
7. Works well on hard floors but not on carpet.

Very pleased

I very that I brought. I mainly brought to clean up spills. It does an excellent job.