Contact us

Whatever you need, we’re here to help.
Just get in touch, and we’ll try our best to respond within 24 hours.

Call us(For United States):  1-877-402-9868(Monday – Friday   9am-5pm  CST) 

Email us: US Email Support: support@jashen.com
                DE Email Support: support-de@jashen-tech.com
                FR Email Support: support-fr@jashen-tech.com
                IT Email Support: support-it@jashen-tech.com
                ES Email Support: support-es@jashen-tech.com
                UK Email Support: support-uk@jashen-tech.com
                JP Email Support: support-jp@jashen-tech.com

★ Reviews

Let customers speak for us

3400 reviews
87%
(2966)
12%
(405)
1%
(27)
0%
(0)
0%
(2)
Battery replacement

I love my Jashen vacuum so much I have 2 of them. My only complaint is how soon the battery runs out. It runs maybe 15-20 minutes.
Otherwise I love it (them)

Works well

The replacement cord works just like the one that came with the vacuum.

Professional

Transaction seem less.

Works, but was hard to purchase and expensive

First, I had my vacuum for less than a year before it needed a new battery. I had to diagnose this issue myself, because the web info wasn’t helpful. And when I decided to try a new battery, I couldn’t find it on the official website. By reading others’ reviews, I saw that I needed to make the purchase from the company’s Facebook page. (What’s that about??). I wasn’t 100% sure that I could trust the Facebook page, nor was I 100% sure a new battery (at $62! I only paid $130 for the vacuum on a flash sale!)—but the site was legit, and the battery arrived as promised. Turns out it is the right fix. We’ll see how long this one lasts. I’m doing the math because at some point I will decide I should have bought the Dyson stick….) The vacuum itself is good!